Laptop Cooling Stand

What happens after placing my order?

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in your inbox.

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days for dispatch.

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter.

How do I track my order?

You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 2 – 4 business days to update so please be patient.

When will I receive my order?

Our current average shipping time is between 8-14 business days.

Where will my package ship from?

We are a small Australian business, however we work with a logistic partner in China to be able to ship to multiple countries at an affordable rate. This allows us to provide our customers with a great price point.

Lost or stolen orders

LifeSimpler.co™ accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us at lifesimpler.co@gmail.com

General:

Do you ship internationally?

Yes, LifeSimpler.co™ ships internationally! We are committed to bringing our high-quality products to customers around the world. Please visit our shipping information page for details on international shipping rates and delivery times. If you have any questions, our customer service team is here to help.

Can I change my shipping address?

Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. 

Help! I think my order is lost!

Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout

Shipping & Returns:

How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Orders placed with standard shipping typically arrive within 8-14 business days (once dispatched). 

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays

What is your return policy?

We offer a 90-day return policy on most products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.

Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.